单词 | Total quality management |
释义 | 全面品質管理 Abbr – TQM The efficient utilisation of existing assets and resources. This implies the elimination of waste and error in business systems and processes so that the full potential of the assets and resources can be realised. It is a philosophy and also a set of values that quality is a key part of an organisation’s strategy and an organisation should make continued effort to improve product and service quality in order to build high levels of customer satisfaction and strong customer loyalty. It is based on four fundamental assumptions: (1) quality is less costly than poor workmanship; (2) employees will naturally try to improve quality so long as they have appropriate support and training; (3) quality improvement requires cross-functional efforts; and (4) the commitment of top management is essential to improved quality. As a concept, total quality management extends to every aspect of the activities of an enterprise: marketing, design, engineering, manufacturing, finance, administration and management systems. |
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