In life insurance, the making of inaccurate or misleading statements or comparisons to induce a policyholder to replace existing life insurance policy with other life insurance policy to the policyholder’s disadvantage: Code of Practice for Life Insurance Replacement clause 3.1. The insurance agent earns fresh commission in respect of the same policy holder if he persuades the policy holder to change insurance companies on the basis of an apparently superior product after the first two years. The client, the selling office, and the non-selling office may initiate a complaint about suspected twisting. Once twisting is identified as likely to have occurred, the offices concerned should attempt to reach an agreement within 30 days after the identification, keeping in mind the client’s interest foremost. They should keep the client informed of any material facts or arrangement which may affect their interest and any follow up action or arrangement should be completed within the next 15 days. If it is agreed that twisting has occurred, the selling office must immediately report the agent to the Insurance Agents Registration Board (IARB) or the broker to the broker bodies, suspend the agent from selling any further business or suspend dealing with the broker on any further new business, claw back the commission paid on the cases in question, and write to the client. The non-selling office should arrange terms for reinstatement of the policies that have been twisted, if the client so wishes. These terms must, to the maximum extent possible, allow the client to return to the same position he would have been in had the policies not been twisted: Code of Practice for Life Insurance Replacement clauses 3.7, 3.8. Although the Insurance Companies Ordinance (Cap 41) and the Code of Practice provide a regulatory and supervisory framework in which reprehensible tactics such as twisting are covered, it is not a bar to the non-selling office’s access to the court: AXA China Region Insurance Co Ltd & Anor v Pacific Century Insurance Co Ltd & Ors [2003] 3 HKC 1.
就人壽保險而言，指在對保單持有人不利的情況下，作出不準確或誤導的陳述或比較，誘使保單持有人以其他人壽保險保單代替現有的人壽保險保單：《人壽保險更約實務守則》第3.1條。如保險代理人在首兩年之後慫恿有關的保單持有人為表面看來較佳的產品改變保險公司，則該保險代理人就相同的保單持有人賺取新的佣金。有關客戶、售賣者和非售賣者可提出有關涉嫌誘換保險單的申訴。一旦已辨識相當可能曾發生誘換保險單，則有關的參與人應嘗試在識別證明後30天內達成協議，並應以有關客戶的權益為重。他們應保持通知有關的客戶任何可能會影響他們權益的重要事實或安排，而任何隨後的行動或安排應在隨後接著的15天內完成。如同意曾發生誘換保險單，則售賣者必須立即向保險代理登記委員會(IARB)報告有關代理人的事宜，或向經紀行報告有關代理人的事宜，暫時中止有關的代理人作出任何進一步的售賣，或暫時中止與有關的經紀有任何進一步的業務交易，收回就有關案件已支付的佣金，並函告有關的客戶。如有關的客戶願意，則非售賣者應安排恢復已被誘換的保險單的條款。此等條款須以最大程度的可能性，准予有關的客戶回復至如沒有誘換保險單的事宜發生，則他所應處的相同的情況：《人壽保險更約實務守則》第3.7及3.8條。儘管《保險公司條例》（第41章）及《人壽保險更約實務守則》提供規管及監察的體制，而在這體制下，可討回以應受譴責的手法例如誘換保險單獲得的利益，但不會禁止非售賣者向法院申訴：AXA China Region Insurance Co Ltd & Anor v Pacific Century Insurance Co Ltd & Ors [2003] 3 HKC 1。n.

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